Support for your Spoonbird.

Last updated 24 September 2026.

For account help, technical problems, privacy requests or feedback, email help@8oclock.co.

Please include your app version and a brief description of what happened. You do not need to include your health record, conversation history, password or payment details.

Your account and data

Open Spoonbird’s Settings to export your data, withdraw AI permission, review your onboarding answers or delete your account. If you cannot sign in, contact us from the email connected to your account. We may need to verify your identity before making changes.

Subscription help

Use Restore Purchases in Spoonbird for an existing subscription. You can manage or cancel with Apple and request a refund from Apple. Deleting an app or account does not cancel an App Store subscription.

After deleting an Apple sign-in account

Your Spoonbird deletion request removes your active Spoonbird content and revokes access. To remove Spoonbird’s Sign in with Apple connection too, open your Apple Account, choose Sign-In and Security, then Sign in with Apple, select Spoonbird and stop using it. A Google sign-in connection can be managed in your Google Account connections.

Spoonbird and this support inbox are not emergency services. For an immediate emergency, contact local emergency services. In the United States, call 911 for emergencies or call or text 988 for crisis support.